Concept Ten speaks of “carefully defined service authority,” with the goal of avoiding “double-headed management.”

Unfortunately, in a lot of workplaces, clarity of roles doesn’t seem to be such a high priority. Maybe some leaders feel reluctant to start uncomfortable conversations, or they want to encourage workers to think outside their job descriptions. In any case, double-headed management is not at all uncommon.

Today, I will remember Concept Ten, focusing on the word “carefully.” Even if it’s not in my power to define all the roles in my work group, I will apply care and conscientiousness to understanding my service authority and others’. This will help me focus on my real responsibilities and contribute to a more serene workplace.